Project Overview
We developed a smart WhatsApp Business solution for General Takaful to streamline customer interactions across multiple insurance services, including car, travel, general, and medical insurance. The platform provides users with all necessary information via WhatsApp before transferring them to an agent, ensuring a smooth and informed customer experience.
In addition, we unified multiple WhatsApp numbers into a single contact point, simplifying communication for both users and company staff. Advanced features allow conversation assignment, reporting, and targeted broadcasts, enabling efficient management of customer interactions and improved operational workflows.
Key Features
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Service Automation: Users get detailed information on all insurance products before speaking to an agent.
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Unified WhatsApp Number: Centralized communication for all customer inquiries.
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Conversation Assignment: Easily route chats to the right agent for faster response.
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Reporting & Analytics: Track interactions, monitor performance, and generate insights.
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Broadcast & Messaging Lists: Send announcements and updates to targeted audiences.
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Seamless Customer Experience: Efficient, organized, and user-friendly WhatsApp communication.